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Contact us

If you have a problem that you can’t resolve by checking the How to Watch and FAQ pages, or if you have any other questions, contact us at contact@jff.jpf.go.jp.

Before contacting us about a streaming issue, make sure you’ve checked the following:
• Have you updated your OS and browser to the latest version?
• Have you reloaded your browser?
• Are you trying to use Linux? (Linux is not supported.)
• Have you tried using a different device or browser?

If you’re still having trouble, please send us the following information:
• a screenshot of the error
• your email account (if it’s different from the one you’re using to contact us)
• the title of the film you’re having trouble watching
• the make and model of your device (e.g., iPhone 15, Galaxy S24, Pixel 7a)
• your browser and its version (e.g., Safari 17.4.1, Chrome 123, Firefox 124)

Inquiries about technical problems, such as being unable to watch, received between 9:30 and 18:00, including Sundays and holidays, will be answered within 3 hours.

Inquiries received between 18:00 and 9:30 the following day will be answered by 12:00 the following day.

Thank you for your patience!
للاتصال بنا

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contact@jff.jpf.go.jp
ဆက်သွယ်ရန်

System နှင့်ပတ်သတ်ပြီး အခြားအခက်အခဲများရှိပါက (သို့မဟုတ်) FAQ များအတိုင်း အခက်အခဲများကို ဖြေရှင်း၍မရပါက အောက်ပါမေးလ်မှတစ်ဆင့် ကျွန်ုပ်တို့ကို ဆက်သွယ်နိုင်ပါသည်။ contact@jff.jpf.go.jp
咨询

如您遇到在使用说明和相关问答FAQ中也无法解决的问题,或有其他问题,可发邮件至contact@jff.jpf.go.jp进行咨询。
諮詢

如您遇到在使用說明和相關問答FAQ中也無法解決的問題,或有其他問題,可發郵件至contact@jff.jpf.go.jp進行諮詢。
Nous contacter

Si la section « How to Watch » et la FAQ
ne répondent pas à votre problème, ou si vous avez d’autres questions, vous pouvez nous contacter à contact@jff.jpf.go.jp
Kontakt

Wenn Sie andere Probleme mit dem System haben oder das Problem nicht mit Hilfe der FAQ lösen können, kontaktieren Sie uns bitte unter: contact@jff.jpf.go.jp
Kapcsolat

Amennyiben problémája merül fel az oldal használata közben, és a Gyakori Kérdések menüpontban foglaltak szerint sem orvosolható a gond, forduljon hozzánk a contact@jff.jpf.go.jp email címen.
Hubungi kami

Apabila Anda menemukan masalah lainnya terkait sistem, atau tidak dapat mengatasi masalah sesuai informasi di atas, silakan hubungi kami di contact@jff.jpf.go.jp
Contatti

Se hai altre domande in merito ai requisiti di sistema o problemi diversi da quelli indicati nelle FAQ, per favore contattaci a questo indirizzo: contact@jff.jpf.go.jp
Hubungi kami

Sekiranya anda mempunyai masalah lain dengan sistem, atau jika anda tidak dapat menyelesaikan masalah dengan memeriksa Soalan Lazim, sila hubungi kami di contact@jff.jpf.go.jp
Entre em contato

Se tiver qualquer outro problema com o sistema ou se não conseguir resolver o problema verificando o FAQ, entre em contato conosco pelo endereço contact@jff.jpf.go.jp
Contáctanos

Si experimentas cualquier otro problema con el sistema, o si no has podido resolver tus problemas a través de estas FAQ, contáctanos a través de contact@jff.jpf.go.jp
ติดต่อเรา

- หากคุณมีปัญหาอื่นๆ เกี่ยวกับระบบ หรือไม่สามารถแก้ปัญหาโดยการตรวจสอบคำถามที่พบบ่อย โปรดติดต่อเราที่ contact@jff.jpf.go.jp
Liên hệ

Nếu bạn gặp bất kỳ khó khăn nào khác liên quan đến các thiết bị và công cụ hỗ trợ trong quá trình xem phim, hoặc nếu thắc mắc của bạn không có trong mục Hỏi&Đáp, hãy liên hệ với chúng tôi qua địa chỉ contact@jff.jpf.go.jp